Cancellation & Refund Policy

Cancelling an order

• You can cancel an order free of charge any time before it is dispatched — email or WhatsApp us with your order number.
• Once an order has been dispatched it cannot be cancelled; raise a return instead if something is wrong with what arrived.
• If we cancel an order (out of stock, pricing error, unserviceable address or suspected fraud), you receive a full refund.

When we issue a refund

• You cancelled the order before dispatch.
• We cancelled the order for any reason.
• A return was approved and accepted after inspection, and you chose a refund over a replacement.
• A shipment was confirmed lost in transit by the courier and cannot be replaced from stock.
• You paid for an order that never confirmed, or were charged more than once.

Which items can be sent back, the 48-hour claim window and the inspection process are set out in our Return Policy.

Refund timelines

• Approved refunds are initiated within 1–2 business days of approval, or of us accepting a returned item after inspection.
• Refunds are processed back to the original payment method and typically take 3–5 business days to reflect, depending on your bank or card issuer.
• We email you a confirmation with the refund reference once it is initiated.

What is refunded

• The full item value is refunded on every approved refund.
• Shipping charges are refunded in full when the fault is ours — wrong, damaged, missing or misdescribed item, or an order we cancelled.
• On shipments returned to us as undeliverable or repeatedly unclaimed, the actual courier cost incurred may be deducted from the refund.
• Where you prefer, we can issue a replacement instead of a refund, subject to stock.

Refund method

Refunds go back through our payment gateway to the same method you paid with — card, UPI, netbanking or wallet. We cannot redirect a refund to a different account or method, and we do not issue cash refunds.

Failed or duplicate payments

If money was debited but the order did not confirm, or you were charged twice, the amount is normally auto-reversed by your bank within 5–7 business days. If it is not, contact us with the payment reference and we will trace it with our payment gateway.

Questions about a refund

Email support@theafterschoolclub.in with your order number and we will check the status for you.